Shipping and Return Policies

Shipping Policy

At Marquisse, each piece is a work of art—crafted with precision, intention, and care. Our shipping policy is designed to ensure your jewelry arrives safely and beautifully, no matter where you are in the world.

Domestic Shipping (Colombia)

  • We offer complimentary express shipping within Colombia on all orders.

  • For pieces in stock, delivery is estimated within up to 20 business days.

  • Personalized or made-to-order pieces require 20–22 business days for production and delivery.

International Shipping

  • We currently ship to over 45 countries worldwide using trusted global carriers.

  • All custom or personalized orders have an estimated delivery time of up to 14 weeks, depending on destination and production complexity.

  • Shipping fees and applicable duties or taxes may vary based on location and will be calculated at checkout.

Order Tracking & Notifications

Once your order is shipped, you will receive a confirmation email with tracking information to follow your jewelry’s journey to you.

Packaging

Each order arrives in our signature Marquisse gift box, designed for both elegance and protection—perfect for gifting or safekeeping.

Important Notes

  • We do not ship to P.O. Boxes.

  • Marquisse is not responsible for delays caused by customs or external couriers, though we will do everything possible to support you in such cases.

For questions or special shipping requests, please contact us at hello@marquisse.co.

At Marquisse, we believe that every piece of fine jewelry should be chosen with intention and treasured for a lifetime. As part of our commitment to craftsmanship, we do not offer returns—instead, we stand firmly behind the exceptional quality of each piece we create.

Each jewel is meticulously handcrafted using the finest materials, including natural diamonds and precious gemstones, and undergoes rigorous quality control before reaching you.

Should any issue related to manufacturing or craftsmanship arise, we offer full quality guarantee support to ensure your piece meets the high standards you deserve.

We thank you for understanding that true luxury is not only about beauty—it's about trust, precision, and permanence.

For more information about our quality assurance, feel free to contact our team at hello@marquisse.co.